Refund policy

Return and Refund Policy

How do I return an item(s)?

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, we offer a full refund and free returns within 30 calendar days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. See the specifics of our return policy below.  

To be eligible for a Return/Refund:

  • Item must be returned within 30 days of purchase.
  • The product must be unused and in the same condition as received.
  • The item must be in the original packaging.
  • Only regular priced items may be refunded, sale items cannot be returned/refunded.
  • Unless your product(s) arrive damaged, we cannot accept returns for custom or personalized orders.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit/card for the value of your return.

To initiate a return, please complete the following steps:

  • Reply to your order confirmation email to request which product(s) you would like to return. Please include your order number and the reason for the return (We would like to learn from our mistakes).
  • Print the prepaid return shipping label that you will receive by email.
  • Place the item(s) securely in its original packaging. Send all item(s) back to us using the label provided.

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed to your original payment method within 7 days of receiving the returned item. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Please note, return shipping costs will not be included in the refund amount if you use our prepaid return shipping label. For additional questions, contact us at (jdclayton4per@gmail.com).

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at (jdclayton4per@gmail.com)

Exempt Goods

The following are exempt from refunds/returns:

  • Gift cards
  • All sales/discounted items are final.
  • Digital downloads

Policy Changes

We reserve the right to make changes to our Shipping/Return/Refund Polices at any time. Any changes will be posted on our website with the updated effective date.

Thank you for visiting and shopping at Jaden’s Freedom Art. We truly appreciate your business as we continue to grow our small business.

Thank you for your support.

JD & Jaden

UPDATED: Jan 2025